Customer Testimonials
Knowledgeable and friendly. Solid communication. I don’t see the need for a twenty five word minimum response here. You want to rethink this survey method.
I get a call from my daughter, she has a flat tire. No biggie, she pulls into St. Clair Mall to change it. A short moment later she realizes she's missing a part she needs. So, I call Mark hoping he'd at least be able to walk me through what was needed. After about 2 minutes on the phone he goes, "You know what, I'm just going to head over and see for myself." Within 25 minutes of my initial call to him my daughter's spare was on and she was safely back on the road. ***...
Very accommodating and respectful people! They were able to help match our timelines with my price—highly recommend! All staff wanted to help make sale possible!
I've been bringing my car here since 2014 and I've always been tested right and we'll taken care of. Many Kia repairs take specialized tools that I dinner have at home but I've never felt taken advantage of. Ali the work is explained and anything I can do myself they're happy to give me a pointer or two to make sure it gets done right. they even price match local tire stores and the have the TPMS sensors on hand (I've had two go out since I've owned the car). Plus my car is ...
What a great experience driving the short distance from St. Louis County to your beautiful dealership. Nate Drury went above and beyond ANY salesperson here in St. Louis. My son made the contact over the Internet and Nate provided everything John asked of him. Our experience with 5-6 dealerships in St. Louis county left us very Leary of driving to your dealership. I have never experienced anything quite like the Kia dealership. Customers have to witness how nice and easy it is to but a car from you. Thank God for Nate! He had everything ready for us when we ...
Bob's approach to accommodating us was a new 2017 Kia Sportage LX AWD was impressive. I am in sales myself and I did not feel like I was being sold something. I felt like I was being helped by a friend get the best price for the best car that we wanted. The financing department got us twice as good of a rate as the first dealership we went to. We also liked the quote we got from Allstate and I think we will be changing to them because they saved us money. My wife has been with the company ...
Jason Redmond was one of the salesmen that helped us during our purchase of our new KIA Optima SLX. He provided outstanding customer service and was very flexible with our particular situation. His knowledge and positive attitude are just a few of his attributes that will keep us going back to the dealership in the future. Thanks again Jason for your help in getting us in our new KIA!
Today was an awesome day, after havung some terrible customer service with other dealerships. I went to Kia in O'Fallon Illinois and was blown away by Alex and Rob and everyone that helped with my transaction They were great and i was very appreciative. Thanks everyone. .. I walked away with a great deal and will definitely tell my friends and family of my experience.
We have purchased two new Kia's from Jeremy Higgins, and will purchase our next new Kia from him. Jeremy is very FAST, at getting things done. He knows what we want and need in a vehicle and can lead us in the right direction. He is very friendly and polite. Great person to work with. Love the O'Fallon Kia dealership.
I had an excellent experience at Auffenberg Kia. Jeremy Higgins was so pleasant to work with, and made buying a new car a breeze. I encourage anyone looking for a new car to check out Auffenberg Kia. I absolutely love my new Kia Soul!
We had a really good experience at auffenberg! Everyone was friendly and helpful. We were able to get the vehicle we wanted at a reasonable price. Sales associate was very knowledgeable and helped meet all our needs. We will definitely go back.
Jeremy was very professional as well as friendly.. The visit was long but very productive.. We purchased a 2013 Chrysler van.. He showed us the new Kias as well as used to our liking.. We would choose this dealership again.. Everyone in the office was friendly and ready to help in any manner.. Thank You for a pleasant experience..
Cory was the best! Best experience I've had in purchasing a new car (which I do frequently) He was very friendly and easy to talk to. I actually had fun there during everything. He made sure I left happy and with a smile. Definitely will recommend this place and Cory without a doubt! Love my new Sorento and if I ever decide on a new car again I'm headed to OFallon, which is an hour from my house, but worth the drive 🙂
This is the second car I've bought from Auffenburg Kia, and also the second bought from sales person Cory Stowe. I will happily buy my third car from them as well.
Jason Clark was my sales person. We talked over the phone a couple of times and we email each other. I was very scared that I wouldn't be able to get a new car and he told me to give him a chance and he would do his best on getting me into a new car and that he did.i got a 2014 Sorento. I'm very happy I made a good choice goin to Auffenberg in iIllinois. Thanks again Jason!!!!
Jason was great very helpful.A s 1st time purchase of a new car he worked to get the price right in my range! Thanks
My salesman, Cory Stowe was great!! My husband and I showed up on a Saturday afternoon to look at cars, specially a Kia optima. However once I saw the Kia sorento, I was hooked on that one. I knew the price point that I wanted to be at, and what I wanted my payments to be also. Cory crunched the numbers and actually got my payments under what I wanted to spend!! We drove home that evening in a brand new sorento! I never felt pressured at all. Cory took his time with us. He showed us how to work ...
Greatly impressed by mark's willing invite to give him 10 min of my time to gather my info and generate an offer Other sales members spoke of the certainty of owning this car ! And it actually happened. It became reality without the druggery that once plagued car sales. It was better than Disney!
My wife and I have each bought new cars at least 10 times in the past 20 years, and I have always absolutely dreaded dealing with salesmen and car dealerships ... until I worked with Ted Collier at Auffenberg Kia (Sorry, I may have misspelled his name). This was my first enjoyable car-buying experience. From start to finish, the experience was awesome. I can't imagine it being any better. No pressure, answered all my questions, didn't try to over-impress me or badmouth competing dealerships or vehicles; the list goes on. The only bad part of my experience is, the next time ...
Greg and David were both very friendly and cooperative. We test drove three different vehicles and on the day of our purchase test drove the Sportage one more time. Greg and Dave were very helpful finding the vehicles we want to test drive but need to be more familiar with the vehicles options. When asked about the Ionizing Air Filter on the Sportage neither knew of its existance and neither could tell us if the EX was equipped with heated sideview mirrors. We used USAA car buying service and there was no hesitation on accepting that price on the part ...
The sales person and car price were both okay, but the gas tank was not filled when car was picked up. Also there were numerous closing fees, like a $200 fee to transfer car plates, and $200 to complete sales transaction. I will not buy a car from this dealer again.
I showed up at closing time to Auffenburg and Mark was very patient and helpful from the very start. Everyone I met in the front office are very relaxed, straight forward and knew their jobs well. Also any minor problems I had with the car were resolved promptly and the whole buying experience was A++.
I stopped by the dealership on a whim. David (I wish I remembered his last name, he is young and VERY enthusiastic, but not a vulcher) met me at the car I was looking at. We talked a few minutes and I indicated I was interested in the Kia Soul. He said, hold on I'll get the keys. No pressure, no money talk, just friendly talk about taking a ride. We drove around the block and I wanted the car. I stated a certain amount I would NOT go over with my payment and within minutes, he was telling ...
I was very disappointed in this dealer's aggressive attempts to add on multiple extra-cost items above an agreed upon price quote. Auffenberg Kia offered an outstanding price quote in response to an online new car pricing service query. In light of their superior price quote, I planned to purchase their vehicle. Upon working final sales paperwork with the dealer salesman, I noticed a $690 paint protection package slipped into the draft sales agreement. That package was not in the price quote nor was it advertised or annotated anywhere on the car sticker. I refused to pay for that plan and ...
Our salesman name was Kirk, don't know last name. Kia dealer in Ofallon, IL. He was very good, worked with me for a long time and found us a car. Took good care of us. When my husband picked up the car he drove it with him and showed him everything.
We received very fast, friendly and non pushy service from Terry and Jason. We found the van online and when we got there they got us right in the one we had seen. The price was better then I had found anywhere else, and not once did they try to force a car on us that we did not want. After we test drove it he even walked away on his own to give us a minute to talk in private. I hate car shopping and it was by far the best experience I have ever had. The next time ...
Auffenberg Kia made it completely painless to purchase a new vehicle. After test driving the vehicle that I had found on their internet site, I was expecting a long, painful, protracted process to attempt to make a purchase. The negotiation process took all of about three minutes. We reached a settlement that everyone could live with. I took the car home last night and finished up the paperwork this morning. Compared to another dealer that I had attempted to purchase from several weeks ago, this was a breeze. That one took 4 days and resulted in me walking out, probably to ...
I came in with a high mileage car that I needed to tradein because of it's high miles. They gave me more than my car was worth and accepted a fair offer on my dream car. I got everythig I want and more. I also purchased the auto butler with the inside cleaning package. This has been my favorite things so far because twice a year they detail my car and it looks show room new. Just had my first round done. Amazing look great price and awesome people. This is the 4th car I have bought in 10 years.
Went in to test drive a new Kia Soul and everyone there was extremely friendly to me. They were very helpful in expaining everthing about the vehicle. They worked with me to get the car at a price I could afford. I was very impressed with them and I will definetly send my friends there when they are ready to purchase a new vehicle.
The salesperson, Shane Roemer, was very friendly (not pushy and sneaky - like alot of salesman)and was very easy to work with. The Sales Mgr., Mike Parsons, was straight forward when dealing with my offer prices. He didn't pull that old ploy "I need a check to show him that I was interested in buying a car and then at the end of the deal process stop the deal and ask for additional money"!!! I hate this tactic!!!!!!!!!!! The Finance Mgr, Shawn McCarty, was very helpful to me when reviewing the additional option pricing and information.
Salesmen and finance manager were very nice and worked with me to get the payments I needed and even called and left a message for me regarding my garage remote that they found in my trade in. They even provided me with a bag to clean out the items in my trade in. More than helpful.
My family (father and daughter included) have purchased seven (7) vehicles with Auffenberg and have felt that we have received reasonable offers over the years. We understand that the offers were not the absolute best, but we have gained experience and knowledge after each purchase. If there is a concern, it involves the reluctance of the staff to provide the "true" cost of the vehicle borne by the dealer. The invoice price they offer is not the invoice that is such a heavily guarded secret. It is disingenuous to state that the lowest price that can be offered is ...
My husband and I have two friends who own Kia's. One has a Sportage and the other a Sorento, which is what we purchased. Both highly recommended that we purchase a Kia when they knew we we shopping for a new vehicle. My husband and I went to Auffenberg Kia because this is the closest dealership to where we live, but it is 70 miles away. We were a little apprehensive because we didn't know anyone who worked there or anyone who had purchased a vehicle from them. But this feeling soon faded as we became acquainted with our ...
In preparation for purchasing a vehicle, I must have spent 20 hours reading reviews, articles on sales strategies, and market pricing. I had made my decision on which vehicle and was fully ready for a fight. Walking into auffenberg kia, I was greeted by Greg. We had previously worked with kirk, but he was off. We quickly located the vehicle we had already chosen and started discussing pricing. I had a guaranteed price certificate and eventually brought it out. I fully expected the "battle" to begin. However, Greg took the certificate to the manager and, despite a fair wait, ...
I had been dealing with about 5 car dealerships, but this staff went above and way beyond what they would have had to do to get me financed. Shane called me two or three times a day with updates and questions, and he and Shaun stayed after hours the Friday night previous to the closing to meet with my husband and me. They were going to need additional information from me, and still had to make sure everything was covered with the bank, so they set another time for the following day, Saturday, Nov 6. Shane even sent me text updates to ...
